Sarab Mirror
For children
Linen & Light
Concrete & Grain
First Room
Cafés, shops, offices
Rooms and nooks, fitted
Our storyRefund policy
Last updated: 24 September 2026
Every Plyconcept piece is made by hand, to order, for you. That shapes how cancellations and returns work, so here it is plainly.
Cancelling
- You can cancel a collection order within 24 hours of placing it for a full refund to your original payment method.
- After that, or once production has started, the order cannot be cancelled.
- Custom orders can be cancelled before you approve the drawings. Once the drawings are approved and work has begun, the deposit is non-refundable.
Returns
We don't accept returns for a change of mind, because the piece was made for your order. This does not affect your rights if something is wrong with it.
If something is wrong
- Damaged in delivery: please check the piece when it arrives, tell the delivery team, and message us with photos the same day. We will repair or replace it.
- A fault in the making: every piece has a one-year warranty from the date of purchase, subject to inspection, covering materials and workmanship. We repair it, or replace it where repair isn't practical. Fair wear and tear, misuse and accidental damage are not covered.
Refunds
Where a refund is due, it goes back to your original payment method. How quickly it appears depends on your bank or payment provider.
We would always rather hear from you early. Message us on WhatsApp (+971 56 340 7202) or email hello@plyconcept.ae with your order number and, if something is wrong, a photo. Full terms: https://plyconcept.ae/policies/terms-of-service.